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online@shoprmcgems.com

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Frequently Asked Questions About Ordering Online - FAQs

 

If you have questions about our ordering policies or how to order one of our publications online, please consult our list of Frequently Asked Questions to the right, or contact our Customer Service department using one of the methods outlined below.

 

Customer Service at your fingertips.



Phone: Customer service representatives are available Monday through Friday 9:00am to 5:30pm EST to take your order and answer questions. Call us at (66-2) 635 9101.



E-mail: Send your queries to us at online@rmcgems.com. All questions will be addressed within 24 hours of receipt. Please note that for your security, we actively discourage placing an order with us via e-mail. Shop online instead through our secure server.

 

We appreciate your business and look forward to serving you!

Q. Is ordering online secure?


A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.  

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online from the RMCGEMS CO. LTD., please feel free to e-mail us at online@shoprmcgems.com.

Q. How do I place my order?


A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the top menu bar and click on Checkout  or lower-right corner of the screen and click on the Checkout Icon. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

If you expect to purchase additional materials from rmcgems.com in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing made at rmcgems.com.

Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable. 

After providing this information, you will need to click on the "Click to estimate shipping" button to determine your delivery charge, if applicable.  Please note that if you are purchasing above $500 USD, you will get free shipping options too and you can proceed with free shipping option.  If you have a valid promotional code, you may enter it in the “DISCOUNT Codes" field directly beneath the shipping information. Be sure to click on the "Apply” button in order to have your savings calculated and applied to your order. 

After completing the shipping and coupon discount information, you will need to enter in your payment details.  Once you have completed the form, click on the "Order Review” button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the "Submit order" button to the lower right of your screen.  You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.

 

Q. How do I view what’s in my shopping cart?

A. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the "Update cart" link.

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