Return Policy | shoprmcgems
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Return Policy

We aim for your utmost satisfaction with your purchase from shoprmcgems.com. Please note that we do not accept returns or exchanges. Prior to making a purchase, we strongly encourage you to request videos and images to ensure that you are completely satisfied with the item you intend to order.

If, however, you receive a product that is damaged or not as described, please contact us at (support@shoprmcgems.com) within 7 working days of receiving the product. We will respond to your email promptly.

However, before returning the product, please inform us in advance and await our confirmation email. Please do not return the item immediately.

Once we confirm the return process via email, you must ship the product back to us within 30 days of our confirmation email. Please ensure that the product is unworn, in its original condition, and with the product tag attached.

Upon receiving the returned product, our team will conduct quality control tests to determine if the return meets our criteria. If accepted, we will initiate the refund process within 30 days via the same payment method initially used by you.

Please note that returned items must have been delivered using a traceable freight service to be eligible for a refund. Thank you for your understanding.

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