Updated Return & Stock Availability Policy

At ShopRMCGems.com, we prioritize transparency and customer satisfaction in every transaction.

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Important Stock Availability Notice

We regularly participate in international gem and jewelry exhibitions. Due to this, certain items displayed on our website may be temporarily unavailable or not immediately in stock, and real-time stock updates may not always reflect actual availability.

📌 Mandatory Pre-Order Confirmation
Before placing any online order, customers must contact us in advance at:
📧 online@shoprmcgems.com

Our support team will confirm:

• Stock availability

• Order feasibility

• Delivery timelines

⚠️ Orders placed without prior email confirmation are made entirely at the client’s own risk.
ShopRMCGems.com will not be responsible for any payments made online without advance confirmation from our team.

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Return Policy (Strictly Case-by-Case)

Returns are not automatically accepted and are reviewed strictly on a case-by-case basis.

• Return requests must be emailed to support@shoprmcgems.com

• Requests must be made within 7 working days of receiving the product

• No returns will be accepted without prior written approval

Once approved via email:

• Products must be shipped back within 7 days

• Items must be unused, unworn, in original condition, with tags intact

• Returns must be sent using a traceable and insured courier service

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Quality Inspection & Refund Process

• All returned items undergo strict quality control inspection

• If approved, refunds will be processed within 30 days

• Refunds are issued via the original payment method

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We apologize for any inconvenience caused due to stock movement during exhibitions and appreciate your understanding and cooperation.

Thank you for your continued trust.

Team Shop RMC Gems
www.shoprmcgems.com